The Healthscope policy on Privacy is:Healthscope is committed to the right to privacy and the protection of personal and health information in accordance with privacy laws.
ProcedureIntroduction to privacy
Healthscope Limited and its Australian related entities are bound by the National Privacy Principles in the Commonwealth Privacy Act and by state and territory privacy laws. The principles and standards of the Australian Commonwealth Privacy Act and National Privacy Principles shall apply to all Healthscope facilities and business units operating internationally, unless contrary to local law.
All new patients are to be provided with a copy of the Healthscope Privacy Brochure, as it is current from time to time, where possible and practicable to do so.Dealing with Healthscope anonymously
Where it is lawful and practicable to do so, individuals may deal with Healthscope anonymously (e.g. when enquiring about Healthscope services generally).Why does Healthscope collect personal information?
If an individual is to receive or has received a service from Healthscope, Healthscope will collect and hold their personal information:
The information collected may include an individual's:
Healthscope will, if reasonable and practicable to do so, collect personal and health information directly from the individual concerned. This may take place when the individual fills out documents such as an admission form or an administrative form or when the individual gives Healthscope personal and health information in person or over the telephone. In the case of Pathology services, patient information is generally provided by the referring doctor on a request form.
Healthscope may collect personal and health information from third parties such as:
Healthscope may disclose personal information for the purposes of:
Healthscope will only provide personal and health information for the purposes of marketing and promotional activities with the individual?s consent.Trans-border data flows
We operate and communicate with organisations throughout Australian and overseas. Therefore some disclosures may occur outside the state or territory in which an individual is resident, and in some circumstances, outside Australia. Healthscope will only disclose information to an organisation in a country which has a substantially similar privacy regime.Using government identifiers
In certain circumstances we are required, to collect government identifiers such as Medicare, pension or Veteran?s Affairs numbers. We will only use or disclose this information in accordance with the law.Storing personal information
Healthscope stores personal and health information in different ways, including in paper and electronic form. The security of personal and health information is important to Healthscope and reasonable steps are taken to protect it from misuse or loss and from unauthorised access, modification or disclosure. Some of the ways this is done include:
Personal and health information is retained for the period of time determined by law and is disposed of in a secure manner.Keeping personal information accurate and up to date
Healthscope takes all reasonable steps to ensure that the personal and health information it collects, uses and discloses is accurate, complete and up to date. However, the accuracy of that information depends largely on the quality of the information provided to Healthscope. It is therefore suggested that individuals:
Medical records are the property of Healthscope Limited, however individuals have a right to access them subject to some exceptions allowed by law. Individuals can contact Healthscope to request access (see ?Contacting Healthscope?). We may charge a fee for collating and providing access to personal and health information. In the case of Pathology services, it is recommended that patients obtain the information from the referring doctor. Healthscope will disclose the medical record to an authorised personal representative or legal adviser where the individual has provided written authority, unless any of the legislative exceptions apply.Online Privacy
Healthscope is committed to protecting online privacy. In general, visits to Healthscope websites can be made without revealing any personal information.
Healthscope websites contain links to Web sites operated by third parties. Healthscope has no control over the privacy policies and practices of such third-party sites. When following links to other sites from a Healthscope website we recommend that you read the privacy statement of that site to familiarise yourself with its privacy practices.
Email addresses provided will only be used to provide the requested service or response to specific user queries and will not be added to any mailing lists, nor disclosed to any other party without users? knowledge and consent, unless required by law.
Healthscope may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. This data reflects site-usage and does not contain identifying information. Healthscope does not provide any third-party access to your personal information.
The information about a visitor?s access to a Healthscope website is distinct from a patient?s health information which may, (for example, in the usage of the eHealth applications be sent or stored online.
If the Director of Nursing/Lab Manager are not able to satisfactorily answer an individual?s concerns, the individual may contact the Healthscope Privacy Officer on 03 9926 7552. The individual also has the right to make a complaint to the Privacy Commissioner on telephone number 1300 363 992 or in writing to:
Office of the Australian Information Commissioner
Individuals may ask any questions about privacy and the way Healthscope manages personal and health information, complain about the handling of their information or obtain a form requesting access to personal and health information by contacting the Director of Nursing of the hospital (or the Lab Manager of the Pathology service) either by phone or in writing.